Crisis Management

Crisis Management


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SKU: Crisis Mgmt
List price: $1,000.00
Course type: 
Inhouse course
Price: $800.00

Crisis management is a comprehensive subject that encompasses all aspects of business, including operations, marketing, media relationships, legal matters, safety, environmental & health, and management. This process requires planning, organizing, leading, & controlling assets and activities in the critical period immediately, before and after an actual or impending catastrophe to reduce the impact of the loss of resources essential to the organization to the organization?s full recovery.   The goal of any disaster & crisis management plan is for the organization  to survive the crisis with its reputation and assets intact. Based on past experiences, many organizations do not properly address the planning process adequately enough to prepare for such a response. With the various potential risks increasing to include arson, computer problems/viruses, environmental incidents, fires, kidnapping, weapons of mass destruction, technological breakdowns etc., the need for this crisis management planning paramount.

Our course outline will provide your organization with the following tools necessary to properly manage various scenarios, provide optimum utilization of resources, effective communication and continued survival:

  1. Risk Identification ? requirement of a broad based team to address all identifiable risk. This involves a detailed review of business operations and processes, critical functions, suppliers and contractors, and human capital, etc.
  2. Risk assessment ? the categorization of quantified risk and the probability of them causing disruptions and the likely severity of such disruptions. For example, weapons of mass destruction, hurricane, earthquakes etc.
  3. Crisis planning and preparation ? what must be included in a plan, define roles and responsibilities. This would include Incident Command Systems (ICS), emergency operations, team requirements, communications procedures (including media relations), contingencies, search and rescue procedures, employee training, hazmat incidents, etc.
  4. Mobilization and response ? personnel mobilization and proper response to help minimize business response disruptions.  
  5. Recovery ? recovery priorities must be established once the crisis is over. Recovery for varying downtimes, regulatory compliance (e.g. employees must wear PPE while recovery operations are underway). This is an important phase as organizations not fully prepared can go out of business. While others with fully developed plans recover quickly.
  6. Plan testing ? plans must be tested once established. This requires exercises to verify operations works as planned.  
  7. Case reviews of major crises.

Based on this course outline, we believe that the training should be at least three days. As you see, this is a comprehensive subject which requires a lot of details. However, if your time constraints severely affect your ability to make available the staff, we can arrange  the topics to meet a two-day requirement.

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